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Shipping & Returns |
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How is my tea
order processed?
Your order is usually processed the same or next business day, business
days are Monday-Friday, 9:30am-1:00pm. All orders received after 1:00pm
on a weekdays are processed the following weekday. Some orders may take
longer than one day to process, given both internal and external
factors. If you are concerned about your order's arriving by a certain
date, please email us at owners@tea-n-honey.com before
you order.
Sometimes orders are placed for items that are on backorder. Though
rare some items that are on backorder, due require the charging of a
credit card prior to shipping, in order to "hold" that order for the
customer once it comes back into our physical inventory. We will notify
you via phone or email if this is the case and let you decide if you
still wish to order the item.
How is my tea order shipped?
• We allow you to ship via your choice of carrier.
• If we shipped your order standard Ground from our
warehouse, then you can expect it to arrive no later than five business
days beginning with the first business day after
your order was shipped. However, that time may vary given FedEx/UPS
Ground conditions in your area.
• All Home/Ground shipments may be delivered without signature
unless you specify signature delivery.
• In some rare cases, FedEx or UPS may lose or damage a
package. If you receive a package that is damaged notify the delivery
driver immediately and have him/her notate the damage. Please notify us
as soon as this happens.
• If you placed an order for two day express shipment, then
you can expect it in two business days, beginning with the first
business day after your order was shipped.
Cancellation Process
You may cancel your order only if you send a cancellation request
to owners@tea-n-honey.com
prior to 1:00 pm the same business day that your order was
placed. In the email subject line, please write the words:
CANCEL ORDER ID #X. To ensure your cancellation has been processed, you
will receive an email confirmation.
What is
Tea-n-Honey’s return policy?
We always try to provide the highest quality products, but if there is
a defect in any product purchased from Tea-n-Honey we will
happily replace it or refund your money. However, we can not refund
money or accept a return on bulk tea purchases unless the heat-sealed
closure is still intact. Unfortunately, we can not accept returns on
bulk tea simply because you didn't like the flavor. Therefore, we
strongly recommend reading the description carefully and purchasing the
minimum amount (2 ounces) of a new tea before purchasing a large
quantity.
We do require a receipt for all returns. All returns must be done
within 15 days of the purchase date. In addition any
shipping fees are the sole responsibility of the purchaser.
All stock merchandise returned is subject to a 15% restocking fee.
Approved refunds will be processed within 72 hours of receipt and
confirmation that the product is in sellable condition.
Please contact us by email before returning any item our email address
is: owners@tea-n-honey.com
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